Conditions of Companies Interest in Ensuring

High-quality Services

Prof. Dr. M.I. Lomakin, Deputy General Director, FSUE STANDARTINFORM, Moscow, Russia, lmi@gostinfo.ru

E.Yu. Turbeeva, Applicant, FSUE STANDARTINFORM, Moscow, Russia

key words

quality, company, consumer, information asymmetry, service, distribution function

References

The conditions for the interest of the companies to provide high quality services in the framework of the stochastic simulation. We consider three different situations in which accidental characteristics of the process of providing service is known to the integral of the distribution function, known to private distribution functions and is known to samples of values of relevant characteristics.

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