Internal Audit as an Important Tool for Evaluating the Operation of the QMS

V.N. Oleksin, Director, BO Khanty-Mansi Autonomous Territory –Yugra, Center for Social Assistance to Families and

Children, Vesta , Nefteyugansk, Russia

L.M. Vlasova, Methodologist, Organizational and Methodical Department, BO Khanty-Mansi Autonomous Territory –Yugra, Center for Social Assistance to Families and Children, Vesta, Nefteyugansk, Russia

L.A. Fedyk, Head of the Voluntary Certification Body, All-Russian Register, Director, Nonprofit Educational Institution on Further Vocational Training, Center for High-Tech Implementation, Tyumen, Russia, info@9000-2001.ru

key words

QMS, social services quality, audit

The procedure for conducting internal audits is one of the mandatory documented pro- cedures.
We have considered planning, organizing and conducting internal audits on the example of the developed documented procedure Internal Audit at the Center for So- cial Assistance to Families and Children Vesta. The strategic goal of this institution in terms of quality is continuous quality improvement of social services.
Internal audits help to examine the processes of institution’s activities and to re- ceive unbiased information about activities in the field of quality and its results, to de- termine the extent of their compliance with the requirements.
We believe that an important aspect of the success of the institution’s internal audit is the qualification of internal auditors. If internal auditors will be able to really check the quality management system not only for compliance with the requirements of the standard, but also on a deeper level to check the state of the structural unit or process, then the meaning of audits may persist for a long time, and their results will be interest- ing and useful for senior management.