Innovative Technologies as Part of the Lean Medical

Service

Dr. L.А. Fedyk, Head, Voluntary Certification System All Russian Register, Tumen’, Russia, info@9000-2001.ru

Dr. G.N. Shestakova, Doctor-organizer of Health, Higher Сategory, Head Physician, Surgut Region Clinical Hospital A.S. Tkachenko, Doctor-metodist, Higher Category, Head, Department of Standardization and Safety Medical Activity, Surgut Region Clinical Hospital

Yu.V. Ivkina, Expert on QMS Сertification, Voluntary Certification System All Russian Register

key words

clinical and diagnostic center, quality management system, Lean culture, Lean production, standardization, value stream, losses

We have devoted this article to certification to the principles of lean production, which is necessary for every medical center. This procedure guarantees patients receiving qualified medical care. We have examined the implementation of the basic principles, methods and tools of lean production on the example of the Surgut Region Clinical Hospital. We are the first in the Khanty-Mansiysk Autonomous Region — Ugra who realizes the Lean Region concept. The structure and the plan of measures (road map) for the implementation of the concept were approved in August 2016 by the order of our region government. We are confident that the basic organizational values of lean production are maximum customer orientation, security, increased value of medical services, reduction of losses and respect for human beings. It will allow us to raise the quality of health services and to achieve even greater satisfaction for our patients.