Quality Management System in Health Sector. Ways of Improvement

Dr. L.A. Fedyk, Head, Voluntary Sertification System All Russian Register, Rector, Academy of Management Quality, Tumen’, Russia, info@9000-2001.ru

key words

standardization, health care, normative documents, quality

health service, quality management system

Standardization system is formed to the quality management of the national health system. Its basic position is to comply with the requirements of normative documents approved by the Ministry of Health of Russian Federation. I have investigated the possibility of improving the quality management system in the field of national health care. As a result of the research I have shown how the medical organization has reached a new level of functioning using effectively operating system of quality management. I consider that an effective quality management system makes it possible to confirm that the health workers are on the same scheme that is based on the achievements of modern medicine. Certificate of compliance with requirements of GOST R ISO 9001–2015 is considered by patients and other interested parties as a guarantee of high quality of service. It is a confirmation that the medical organization is promote to effectively control their internal operations.